Policy
Things you should know
Cancellation Policy
We value your time, our time, and the service we provide. If you need to cancel or reschedule, please give at least 24 hours’ notice to avoid a cancellation fee.
Cancellations with less than 24 hours’ notice, or missed appointments, will be charged at 100% of the treatment value. If you are unable to attend, you’re welcome to send someone else in your place.
Please note that packages and vouchers are non-refundable, and cancellation fees will be deducted from vouchers where applicable.
Health Funds
Health Funds accepted are:
AHM, ARHG, BUPA, CBHS, Doctor’s Health Fund, HCF and Medibank, NIB.
Special health considerations
If you are under the supervision of a doctor or are using any medication, please obtain permission from your doctor before scheduling/receiving any services/treatments for any medical conditions, sensitivities, allergies or physical limitations you have before the commencement of your treatment services.
Your appointment
To ensure you receive the best possible service, please arrive 10 minutes before your appointment. As your treatment time is reserved especially for you, a late arrival may mean your session is shortened, though the full treatment fee will still apply.
Please note that package treatments cannot be split and must be taken as one session.
Skin treatment suitability
A thorough consultation will always be performed before your treatment to ensure your treatment is appropriate to your skin needs. Your therapist may recommend another treatment to the one you have booked on the day depending on your skin concerns and overall skin health. Avoid oral/topical prescription retinoid/steroid/antibiotic medication for 4 weeks before any skin treatment. Please note we cannot treat you if you have an active cold sore or if you have had any Dermal Filler/Anti-wrinkle injections within the last 2 weeks.